Return & Exchange Policy
LAST UPDATED 9.3.2025
At Hart of Nails, we take pride in offering hand-crafted, made-to-order press-on nails. Due to the handmade nature of each set, all sales are final — but we do offer limited returns and exchanges under specific conditions outlined below.
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CANCELLATION POLICY
We understand that plans change — but due to the custom nature of our products, cancellations are only accepted within 24 hours of placing your order.
After 24 hours, your order has likely already begun processing and cannot be canceled.
No cancellations will be accepted after this window.
If you miss the cancellation window, your order will proceed as scheduled.
To request a cancellation within 24 hours, please start the process by submitting a Cancellation Ticket.
WHAT QUALIFIES FOR RETURNS OR EXCHANGES?
We only accept returns or exchanges in the following cases:
The product was lost in shipping (verified through tracking).
There are clear quality issues or craftsmanship defects that fall outside normal handmade variation.
Please note: Due to the handmade nature of our products, minor imperfections and slight inconsistencies are expected and do not qualify for refunds or exchanges.
If an issue is deemed valid upon review, we will honor an exchange only — refunds will not be provided.
HOW TO START A RETURN OR EXCHANGE
Submit a request using our Return Ticket Form.
All requests must be made within 14 days of delivery.
If approved, you will receive a prepaid USPS return label along with instructions.
Ship your unused item(s) back in original packaging via your local USPS store.
Once received and inspected, we will send out your replacement.
ITEMS THAT DO NOT QUALIFY
Items sent after 14 days of delivery
Items that have been used, worn, or altered
Custom sets with size or design issues that are not deemed defective
Products returned without prior approval
Any items received outside of the return window will be returned to sender.
REMINDER: ALL SALES ARE FINAL
All products are made to order and therefore considered final sale.
We do not offer refunds, even for sizing issues — please be sure to measure carefully or order a free sizing kit prior to placing your order.
If you have any questions or believe your order qualifies for a return or exchange, please start the process by submitting a Return Ticket.
